21Bit Online Casino Terms of Service

Welcome to 21Bit Online Casino. These Terms and Conditions govern your use of our website, games, and services at 21bit.com. By registering an account and playing at 21Bit, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Operator and Licence

21Bit Online Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address at Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. Our payment transactions involving Paysafe are processed through our designated payment agent, Tronabriz Limited. We operate under an active e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. We have been providing our services since 2022 and continue to serve players across Australia, New Zealand, Canada, Germany, Finland, Norway, and other European markets.

Eligibility and Account Registration

To create an account with 21Bit, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register with us, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, and residential address. We reserve the right to request a valid email address and proof of age at any stage of our relationship with you.

We do not accept players from a number of restricted territories, including Afghanistan, Belarus, Brazil, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several other listed countries. Please note that Australia and Germany are not restricted, and players from these regions are welcome to join 21Bit Casino. Players in Sweden are excluded from bonuses, promotions, VIP benefits, and loyalty point exchanges, and certain providers such as Play'n GO, Pragmatic Play, NetEnt, and Amatic apply their own territory restrictions.

One Account Policy

• We allow only one account per player, household, and IP address.
• We may suspend or close duplicate accounts and withhold associated winnings.
• You must not create an account on behalf of another person.

Verification and KYC Requirements

Before processing your first withdrawal, we require full identity verification. We may request a government-issued photo ID such as a passport, driver's licence, or national ID, proof of address such as a utility bill or bank statement, and proof of your payment method, including card images or e-wallet screenshots. Where documents are not in Latin script, we may require video verification, and we may also request a phone call to confirm your identity. If you fail to complete verification within two weeks of our request, we reserve the right to lock or terminate your account.

Deposits and Withdrawals

We accept a wide range of payment methods at 21Bit, including credit cards, MiFinity, bank transfer, and cryptocurrencies such as Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, Tether, Tron, BNB, and XRP. All crypto deposits made through 21Bit are free of charge. Our minimum deposit is EUR 20 or the currency equivalent, with specific thresholds for credit card and MiFinity deposits set at EUR 10.

Our minimum withdrawal amounts vary by currency, starting at EUR 20, USD 20, AUD 30, CAD 30, and NZD 30. We apply daily, weekly, and monthly withdrawal limits that differ by currency and jurisdiction, with Finnish players subject to specific caps of EUR 1,000 per day, EUR 5,000 per week, and EUR 15,000 per month. Winnings generated from your first three deposits are capped at EUR 5,000 in total, excluding progressive jackpot wins. No-deposit bonus winnings are capped according to currency, for example EUR 50 or AUD 75.

We do not charge a withdrawal fee ourselves; however, bank transfer intermediary fees of up to EUR 16, along with any charges imposed by your bank or payment provider, are your responsibility. If wagering requirements remain unmet, a processing fee may apply. We also apply a dormancy fee of EUR 25 per month after twelve consecutive months of account inactivity, deducted from your balance until it reaches zero.

Once approved, we process withdrawal requests within 72 hours. Crypto withdrawals are forwarded to our payment provider immediately after approval, while bank transfers are completed within three business days. Refunds, where applicable, are issued within five to seven banking days.

Bonuses and Promotions

Our welcome package spans your first three qualifying deposits, with a headline offer of NZ$3,400 plus 100 free spins, subject to a minimum deposit of NZ$15 per deposit. Cash bonus wagering requirements are set at 45x, valid for seven days, with a maximum bet of NZ$7.50 per spin or game round while a bonus is active. Free spins carry no wagering requirement but are capped at NZ$50 withdrawal, must be activated within three days, and played within seven days. Deposits made via Skrill or Neteller do not qualify for welcome bonuses.

Beyond the welcome offer, we run a Weekend Reload promotion using code WEEKEND, a Daily Surprise Spins offer, the Top Slots Super Offer, the Fortune Cruise Lottery, a Bonus Shop, and various missions rewarding phone verification, email confirmation, first withdrawals, and app installation. Each promotion carries its own minimum deposit, wagering requirement, and validity period, which we display within the relevant bonus terms. Bonus sizes and minimum deposits may differ for players registering through a partner site.

Loyalty Program and VIP Status

We reward real-money slot wagering through our 21Bit-coins loyalty scheme, earning one point per NZ$30 wagered; bonus-funded play does not count toward points. Our loyalty structure includes eight ranks with subranks, each offering a one-time reward credited within 24 hours of reaching that rank. Points are removed after three months of account inactivity. Our VIP Program offers eight tiers of weekly cashback, ranging from 2% at New Investor level up to 10% for Wolf of 21bit status, subject to minimum weekly deposits and bets of NZ$15.

Responsible Use and Prohibited Conduct

We expect every player to use our services responsibly and in accordance with these terms. Using a VPN or any other method to bypass our geographic restrictions is strictly prohibited and may result in the confiscation of winnings and closure of your account. We also prohibit fraudulent activity, collusion, bonus abuse, and any attempt to manipulate our games or promotions.

Customer Support and Dispute Resolution

Our support team is available 24/7 through live chat, email, and our contact form, alongside our FAQ section and social channels including Discord, Telegram, Instagram, Facebook, WhatsApp, and YouTube. If you have an unresolved complaint, you may escalate it to EGIS, our independent dispute resolution body.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms take effect once published on our website, and your continued use of 21Bit Online Casino constitutes acceptance of any changes. We encourage you to review this page periodically to stay informed of your rights and obligations as a player.