21Bit Privacy Policy

At 21Bit, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we at 21Bit Online Casino collect, use, store, and safeguard your information when you register, deposit, play, or otherwise interact with our platform at 21bit.com. By creating an account, you acknowledge that you have read and understood this policy.

21Bit Online Casino is operated by Novatrix SRL, registered in Costa Rica under company number 3-102-893958, with registered address Potrero Cerrado, Oreamuno, Cartago Province, 30703, Costa Rica. We hold an active e-gaming licence No. 0000002 issued by the Tobique Gaming Commission. Our payment agent Tronabriz Limited processes certain Paysafe transactions on our behalf, and we remain responsible for the protection of your data throughout this process.

Information We Collect

When you use our services, we collect several categories of information necessary to provide you with a secure and compliant gaming experience. We gather this data directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers.

• We collect your full legal name, date of birth, residential address, email address, and phone number upon registration
• We request government-issued photo identification, such as a passport, driver's licence, or national ID, to verify your age and identity
• We collect proof of address documents, including utility bills or bank statements
• We gather proof of your payment method, such as card images (front and back) or e-wallet screenshots
• We may request video verification where submitted documents are not in Latin script
• We track your gaming activity, including deposits, withdrawals, bets placed, and bonus usage at 21Bit Casino
• We automatically collect technical data such as your IP address, device type, browser information, and login timestamps

How We Use Your Data

Here at 21Bit, we use your personal information strictly for legitimate business and regulatory purposes. Our use of your data is governed by applicable data protection laws and our licensing obligations.

• We verify your identity and age before processing your first withdrawal
• We use your data to prevent fraud, money laundering, and underage gambling
• We communicate with you regarding your account, transactions, and customer support inquiries
• Our marketing team may send you promotional offers, including welcome bonus updates and 21Bit casino bonus codes, unless you opt out
• We analyse gaming behaviour to support responsible gambling tools and VIP program management
• We may request a phone call from you to confirm sensitive account changes or verification details

Legal Basis for Processing

We at 21Bit Online Casino process your data based on several legal grounds, including your consent, the performance of our contract with you, our legitimate business interests, and compliance with legal obligations imposed by our licensing authority and anti-money laundering regulations.

Know Your Customer (KYC) Verification

Before your first withdrawal, we require you to submit KYC documents, including valid proof of age, a government-issued photo ID, proof of address, and proof of your payment method. Documents are requested before your first withdrawal and may be requested again thereafter. Failure to supply or complete verification within two weeks may result in your account being locked or terminated. We process withdrawal requests within 72 hours of approval, provided verification is complete.

Data Sharing and Third Parties

Our 21Bit platform shares information only where necessary and permitted by law. We do not sell your personal data to third parties for marketing purposes.

• We share data with payment processors, including Tronabriz Limited, to complete your deposits and withdrawals
• We share information with game providers such as NetEnt, Evolution, Pragmatic Play, and Hacksaw Gaming to the extent necessary for gameplay functionality
• We disclose data to regulatory bodies, including the Tobique Gaming Commission, upon lawful request
• We may share data with the independent dispute resolution body EGIS if a complaint is escalated
• We cooperate with law enforcement where legally obligated to do so

Cookies and Tracking Technologies

We at 21Bit use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. For more detail, please review our separate Cookie Policy available on our site.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory and anti-money laundering requirements. Our loyalty points are deleted after three months of account inactivity, though core identity and transaction records are retained longer where legally required. Accounts inactive for 12 consecutive months may incur a dormancy fee of EUR 25 per month, deducted from any remaining balance.

Your Rights

You have a number of rights regarding your personal data when you interact with 21Bit Online Casino. We are committed to honouring these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant supervisory authority or contact EGIS if you believe your rights have been violated

Data Security

We at 21Bit Casino implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive information, restricted internal access, and secure storage practices across our systems and those of our trusted partners.

International Data Transfers

Because we serve players across Australia, New Zealand, Canada, Germany, Finland, Norway, and other parts of Europe, your data may be transferred and processed outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Restricted Jurisdictions and VPN Use

Our services are not available to residents of certain restricted countries, including the United Kingdom, United States, Russia, and several others listed in our Terms and Conditions. We do not permit the use of a VPN to bypass these geographic restrictions, and doing so may result in confiscation of winnings and closure of your account.

Children's Privacy

21Bit Online Casino does not knowingly collect personal data from individuals under the legal gambling age. We verify age through our KYC process, and any account found to belong to a minor will be immediately closed, with funds handled in accordance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, you can reach us through live chat, available 24/7, via email, our contact support form, or through our social channels including Discord, Telegram, Instagram, Facebook, and WhatsApp. We at 21Bit are always ready to assist you with privacy-related inquiries, and you may also contact the independent dispute body EGIS if your concern remains unresolved.